Refund and Return Policy
Effective date: [09/06/2023]
Thank you for shopping at Graphyx. We value your satisfaction and strive to provide you with high-quality products and services. This Refund and Return Policy outlines the terms and conditions for refunds and returns for purchases made on our website www.graphyx.in (the “Website”).
- Digital Products
Due to the nature of digital products, including but not limited to software, templates, fonts, and graphics, we do not offer refunds or accept returns for digital products. Digital products are delivered instantly via email upon completion of the purchase. Once the digital product is delivered, it is considered non-returnable and non-refundable. We recommend reviewing the product details, specifications, and compatibility information before making a purchase.
- Physical Products
If you have purchased a physical product from our Website, the following conditions apply for refunds and returns:
2.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item. To initiate the return process, please provide detailed information about the damage or defect, along with supporting evidence such as photographs. We will assess the issue and, if deemed valid, provide you with instructions on how to return the product. Upon receiving the returned item, we will inspect it and, if the damage or defect is confirmed, we will offer you a replacement or a full refund, including any shipping charges.
2.2 Non-Damaged or Non-Defective Products
For non-damaged or non-defective physical products, we generally do not accept returns or offer refunds. However, if you have any concerns or issues with the product you have received, please contact us, and we will assess the situation on a case-by-case basis. We are committed to ensuring customer satisfaction and will work with you to find a suitable solution.
- How to Initiate a Return
To initiate a return or request a refund, please contact our customer support team at [insert contact information]. Please provide your order details, including the order number, product name, and a description of the issue. We will guide you through the return process and provide any necessary instructions or forms.
- Return Shipping
If a return is authorized for a physical product, you will be responsible for the cost of shipping the item back to us, unless otherwise stated. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. Shipping costs are non-refundable, unless the return is due to a damaged or defective product.
- Refund Process
If a refund is approved, we will process the refund within 5 Business days of receiving the returned item or resolving the issue. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
- Changes to the Policy
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically to stay informed about our refund and return practices.
- Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please contact us at graphyx.info@gmail.com. Our customer support team will be happy to assist you.
By making a purchase on our Website, you acknowledge and agree to comply with the terms and conditions outlined in this Refund and Return Policy.
Last updated: [09/06/2023]